Returns & Refunds
Caara will offer you a refund on unopened items returned to us within 28 days of receipt provided they are in their original re-saleable condition. Simply return the item/s to Caara in their original condition within 28 days of receipt following the steps below. We will issue a refund (excluding delivery fees) within 5 working days of receipt. Your statutory rights are not affected.
To return any items to Caara, please, follow these steps:
1 - Request a Return Merchandise Authorisation (RMA). Contact our customer service team to obtain your Request Merchandise Authorisation (RMA). When requesting your RMA, provide your order reference number and which items you wish to return. Returns cannot be processed without a RMA. To request your RMA, please, contact our customer service team via our Contact Us form.
2 - Return items. Send the items you wish to return to Caara following the instructions you would have received from us, including your unique RMA. Wrap items securely in the same or similar packaging in which you received them. The item is your responsibility until it reaches us. We recommend you return your package by Recorded Delivery or using a delivery service that insures you for the value of the goods as Caara is not liable for lost returned parcels. We are not liable for the cost of returning any goods. The address for returns is:
3 - Inspection and Refund. All returned goods will be examined upon receipt. For reasons of hygiene we are unable to offer refunds or replacements on any opened or used goods unless they are faulty. We will process your return as quickly as possible and will notify you by email once your refund has been processed. Your refund will be made by the original or agreed payment method, no later than 5 working days after we have received the goods.
Sales items or Samples cannot be returned. For reasons of hygiene, certain items such as unsealed deodorants, etc are non-returnable unless they remain sealed or are faulty. We will inform you of any non-returnable items when you contact us for an RMA.
Please note that delivery charges are not refunded.
Without exception, we will not accept returns on opened or used items.